Question 1

Do I have to connect Cloudsaver to my cloud environment to get started?

Accepted Answer

No. The free savings assessment requires only a PDF of your latest cloud invoice and any details on existing billing agreements — reserved instances, savings plans, private pricing agreements. No system access, no API keys, no connectivity to your environment. We come back with a specific savings estimate in 2–3 business days.

Question 2

What do I need to provide for the free savings assessment?

Accepted Answer

Three things: your latest cloud invoice (PDF or CSV), your current RI and savings plan inventory (downloadable from your cloud console in a few minutes), and any existing private pricing or enterprise agreement terms if you have them.

Question 3

How long does the assessment take?

Accepted Answer

2–3 business days from when we receive your invoice. If anything is missing, we'll reach out rather than wait.

Question 4

What's the difference between the free assessment and the connected assessment?

Accepted Answer

The free savings assessment uses your invoice and billing data — no system access required. It gets us to 85% confidence on your savings opportunity. The connected assessment ($10K per cloud provider) involves direct read access to your billing and usage APIs, giving a complete picture including usage optimization and rightsizing. The connected assessment fee is credited against any engagement.

Question 5

Do we have to switch our billing provider?

Accepted Answer

No. Managed Discounts is available without any change to your billing relationship. Many customers start there and move to billing consolidation later.

Question 6

What does our engineering team have to do?

Accepted Answer

For Managed Discounts and billing consolidation: nothing. Your engineers continue working in the same environments, same consoles, same tools. Nothing about how they deploy or manage infrastructure changes.

Question 7

How long does onboarding take?

Accepted Answer

Typically 1–2 weeks from signed agreement to first savings. Managed Discounts instruments are applied within the first billing cycle.

Question 8

What happens in the 90-day ramp period?

Accepted Answer

We apply savings instruments, configure the platform, and begin tracking savings against the projection from your assessment. We guarantee you'll save at least the cost of the engagement within 90 days — or your money back.

Question 9

What if we already have reserved instances or savings plans?

Accepted Answer

We account for all existing commitments in the assessment. We optimize around what's already in place and identify the incremental opportunity on top of your current coverage.

Question 10

How much can we realistically save?

Accepted Answer

The consistent number across our customer base is 10–15% of total cloud spend. Managed Discounts alone typically delivers 5–10x ROI. The free savings assessment gives you a specific number against your actual invoice.

Question 11

How is Cloudsaver's fee calculated?

Accepted Answer

We target a 5–10x return on our service fee. Pricing is a flat annual fee based on your cloud spend and the savings opportunity identified in the assessment. At $50K+ engagement levels, the full FinOps platform is included.

Question 12

What if the assessment doesn't find meaningful savings?

Accepted Answer

We'll tell you — before you sign anything. If the savings opportunity isn't there, we say so. We'd rather walk away from a deal than overpromise.

Question 13

Is there a minimum cloud spend?

Accepted Answer

We typically work with companies spending $500K+ annually on cloud. The free savings assessment will tell you quickly whether there's a meaningful opportunity at your spend level.

Question 14

Do savings decrease over time?

Accepted Answer

Managed Discounts savings are ongoing — we manage instruments monthly and adjust as your usage changes. We're a managed service, not a one-time optimization.

Question 15

Is Cloudsaver SOC 2 certified?

Accepted Answer

Yes. Cloudsaver is SOC 2 Type II certified, audited annually.

Question 16

What data does Cloudsaver access?

Accepted Answer

For the free savings assessment: only documents you share with us. For ongoing platform use: billing API data, resource metadata, and usage data. No application data, no customer data, no source code.

Question 17

What if we have strict data privacy requirements?

Accepted Answer

Cloudsaver offers a fully self-hosted deployment option. The platform installs directly within your cloud environment — no data leaves your infrastructure. All services are available in the self-hosted model.

Question 18

Who owns the data in the platform?

Accepted Answer

You do. Your billing and usage data is yours. Cloudsaver does not sell, share, or use your data for any purpose other than delivering the service.

Question 19

What happens to our data if we end the engagement?

Accepted Answer

Your data is available for export before offboarding. We retain data for 30 days post-engagement for transition purposes, then delete it.

Question 20

How does billing consolidation work exactly?

Accepted Answer

Cloudsaver becomes your billing provider of record through our relationship with TD SYNNEX. You continue using your cloud environments exactly as today. You receive one invoice covering all three clouds instead of three separate bills.

Question 21

Does switching billing provider affect our support?

Accepted Answer

Your support options remain the same. Through TD SYNNEX, we provide enterprise-level support at approximately 6.5% of AWS spend vs. the standard 8.5%.

Question 22

What about existing enterprise agreements?

Accepted Answer

We work around commitments that are still active and optimize renewals as they come up. PPA and EA negotiation on your behalf is part of what we do.

Question 23

Can we consolidate just one cloud to start?

Accepted Answer

Yes. Many customers start with AWS and add Azure and GCP over time.

Question 24

Does Cloudsaver work across all three major clouds?

Accepted Answer

Yes — AWS, Azure, and GCP are all supported for Managed Discounts, platform visibility, and billing consolidation.

Question 25

We have infrastructure in the EU. Is that supported?

Accepted Answer

Yes. Cloudsaver supports workloads in EU regions across all three providers. Self-hosted deployment keeps all data within your EU environment. Cross-currency reporting is supported.

Question 26

We have multiple business units. Can Cloudsaver handle that?

Accepted Answer

Yes. The platform supports multi-entity and multi-account environments with configurable cost attribution by business unit, cost center, project, or any tag dimension.

Frequently Asked Questions

Getting Started

The Engagement

Savings & Pricing

Security & Data

Billing & Consolidation

Multi-Cloud & International

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